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"The room was not clean."

"Liked its convenience to U o M hospital. Liked access to some restaurants. Breakfast was hot and good with good options. Coffee was good. Staff were pleasant. Bed was comfortable. Throw pillows on sofa, were old, dirty and smelly. Tub was dirty with soap scum. Corners/ grout in bathroom were not clean. Hallway outside the breakfast area and on the way to our room had damaged tile with a rug and warning sign over it. Pool was closed. Parking lot with major potholes. Blinds were cracked and had a missing piece…. We have stayed at this location multiple times in the past due to medical visits. This was the worst condition it has ever been in. We have seen its decline and name and ownership changes over the years. Unless we hear of major improvements we will be trying other hotels in the area."

"The hotel staff were excellent, the room was clean and comfortable, the only issue was the accessibility. My husband is in a wheelchair and the handicapped parking spots were not really near curb cutouts to make it easy to get a wheelchair on the sidewalks/entries into the property. So wheelchair accessibilty is a 2 out of 5 stars. Also, our shower did not work. We were not there long enough for this to be a huge issue, but the shower did not work."

"While the hotel was overbooked and understaffed, "

"Would’ve been better had the bar been open longer than 11pm on a Friday night. But overall property very nice and comfortable."

"The shower drain was slow because of an sacculation of hair. Ick!!! The desk clerk was not at the desk and had to be hunted down twice. I can't believe internet is not free."

"The shower in our bathroom was dirty. The drain was filled with dirt. The rest of the room was satisfactory. The staff informed me that I had to sign a waiver and I would not be allowed to have guests in my room. This was very unfortunate due to the fact I only booked the room so my son could celebrate his birthday with his friends. He’s just turning 9. I would have appreciated being told that when I originally made the reservation."

"The hotel at Springhill suites was very nice. My room was very clean and the bathroom was spotless improvements that I’d recommend are water. Flow and temperature were too cool in the shower, the food selection choices were pretty limited and overall not the healthiest. Recommend more options for smaller bottles of wine for travelers who are staying overall this was a great value and extremely safe and clean property close to the Ford experience center! Thank you!"

"Breakfast needs to get better. Biscuits and gravy only one day u 14. Potatoes were horrible Omelette was great"